The Business Conductor 

Everyone knows how Blockbuster ended: bankruptcy in 2010, a lone store in Oregon, and Netflix dominating the market with 280+ million subscribers. But this isn't a story about missing the future. It's a story about what happens when leadership can't stomach short-term pain, even when the alternative is death.   What Blockbuster Got Right   John Antioco joined Blockbuster as CEO in 1997 and spent a decade making smart moves. By the mid-2000s, he saw Netflix coming and responde

Employees who feel heard are 4.6x more likely to do their best work. But many brainstorming sessions do the opposite.   Loud voices dominate, good ideas get lost, and innovation dies in the chaos.   After leading multiple operational turnarounds over the years, I can tell you the fix: The Affinity Diagram. It's a method that unlocks your team's best ideas and turns them into action.   This video walks you through exactly how to run it.   Stay creative, my friends Why Your Bra

Weekdays at Bernie's: What I Learned at WorldCom WorldCom and Enron aren't the same story. Enron was a maze of fraudulent shell games, while WorldCom was a solid business destroyed by culture. Why? A CEO who didn't want to hear bad news. Compare that to Ford's Alan Mulally, who clapped when executives were honest about their problems. Same struggles. Opposite leadership. Opposite outcomes. The lesson: Problems never age well. So build a culture that gets them out in the open

When everyone is #1, nobody is.   That's what happens when you have too many KPIs. People cherry-pick the metrics where they look best. Individual dashboards show green but the business bleeds red.   Here's a short video telling the painful true story and 5 lessons we learned about fixing broken KPI systems.   Which lesson resonates most with you? Green Dashboards, Red Business - Video