Business Conducting
The "Musicians" = Your Employees
Your employees are the musicians, nothing can happen without them. How you hire, train, coach, lead, and grow your people plays a huge role in your culture. "Culture" by the most basic definition is the habits of a particular group of people. Said another way, it's what people do when no one is looking. We have tools to help build the culture you want. Get this wrong, or don't align a good culture with your business model, and the likelihood of success is small.
The "Music" = Your Strategy, Goals & Processes
What you are trying to accomplish, and how, are the music arrangements for your business. Strategy, goals, and processes are the foundations for not only your success, but also your culture. They dictate what you are trying to accomplish and the daily habits to make it happen. Good processes are cross-functional, ensuring an efficient operations and a great experience for both customers and employees.
The "Instruments" = Your Technology
The technology and tools your organization uses are your musical instruments. Much like an orchestra, you start with the music and then figure out the instruments and people needed to make it happen. Our focus is to start with the customer experience and the strategies and processes to optimize revenue and margins. From there, we then work backwards to determine the current technology that best enables the system.
Bringing It All Together
A good conductor brings the musicians and instruments together, executing against the music in a way that is both beautiful and efficient. Our focus is the same, creating true improvements and designs that bring both quick wins and sustained results. We help tear down functional silos, creating alignments that drive massive efficiencies, top-rated customer experiences, a great culture, and financial success.