BUSINESS CONDUCTING
Culture
"Culture" by the most basic definition is "the characteristics of a particular group of people." Said another way, it's what people do when no one is looking. Culture can be good or bad, intentional or unintentional. One definite about culture though - it's the most powerful, hardest to influence force in any business. We have methods to help build the culture you want, then align it with your customer value proposition and economic engine. Get this wrong, or don't align a good culture with your business model, and the likelihood of success is small.
Customer Value
A customer is paying you for goods, services or both. Ensuring there is agreement on the specific value proposition, internally and externally, is critical to retaining and creating more business. It is also essential for effective prioritization of capital and resource allocation. Lastly, precisely defining "value" is load-bearing in eliminating waste, reducing costs and increasing speed. We help you lock down here, then align it with the culture and how you make the cash register ring!
Economic Engine
"How do we make money?" This simple question can generate many different responses, even within the same organization. Typically every functional organization in a business has financial metrics that they track. We help you validate the foundation of your economic engine, and then link your functional KPIs to that end. Once people find alignment with the fundamentals, the walls start to come down, and productivity soars.
Bringing It All Together
A small group of people can move mountains if aligned and focused. Conversely, large organizations may accomplish nothing because they are fighting each other. We help bring your culture, customer value proposition and economic engine into alignment, unleashing the enormous, untapped energy already in your business. Small adjustments in the right places find this alignment, with your people ultimately driving the change and success.