Optimizing your financial results, customer value proposition, and business culture through efficiencies and quality
A Tailored Approach
We're different as we don't come in with a solution in search of a problem. We listen, diagnose, and then work with you to build a customized game plan using our proven tools and methods.
Our approach engages your team in a way that garners their commitment, which is critical to producing sustained results. We involve your people to create excitement and alignment, not fear and defensiveness.
Your success is our ultimate KPI, and the fundamentals we use to get those results will fuel future wins beyond the engagement.
Conducting
The goal of an orchestra conductor is to get all the different instruments playing from the same sheet of music to produce one amazing sound. Similar to an orchestra, a successful business must get all of their "instruments" aligned and playing together.
A business's mission, processes, customer value proposition and economic engine must align to reach its potential. We independently assess each client's situation, diagnosing where there are misalignments to get the music "back in tune."
World-class orchestras are also efficient. Likewise, finding efficiencies in a business will likely drive improvements in both quality and culture.
Experience
Our "Chief Conductor," Rob Kocerha, has 30+ years of leadership experience in companies big, medium and small. He has developed his successful concepts in real business environments across many different industries and functional areas.
His biggest influence was W. Edwards Deming, who taught that a leader must look at the whole system to drive meaningful results.
Rob has learned through experience that true improvements are balanced. Myopically optimizing one area, while hurting other areas, is not effective but is all too common when looking for gains.