Our Services
1
Fractional COO / Operational Transformation Partner
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Partner with CEOs and leadership needing strategic oversight and tactical execution to scale and/or fix operations.
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Leverage organizational design, process improvement, technology, and cross-functional alignment to drive revenue, reduce costs, and improve the customer experience.
2
Cross-Functional Process Improvement & Margin Expansion
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Provide short to mid-range engagements focused on operational performance rescue, streamlining key workflows across departments.
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Conduct data/root cause analysis, process mapping, team observation, and a ” hands on” approach to identify waste and prescribe solutions.
3
Customer Experience (CX) Transformation
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Fix experience gaps using customer journey maps and voice of the customer analysis.
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Optimize the cross functional end-to-end experience, i.e. what the customer really experiences.
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Drive up CSAT and NPS to reduce client churn.
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Create value in B2B2C and contact center businesses.
4
Revenue & Growth Optimization
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Maximize revenue generating teams: recruiting, compensation plans, sales training / coaching, sales ops, and inside sales processes.
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Create efficient post-sales service and support processes.
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Optimize call center performance.
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Leverage pricing strategy to accelerate revenue and margins.
5
Leadership
Development &
Culture Reset
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Accelerate team execution through leadership coaching and workshops, resetting habits and relearning how to work as a team.
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Upgrade how an organization develops their employees, at all levels.
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Provide strategic planning assistance and creating a business roadmap process.