The "3 Circles" Balance of Success

Circuit City and Best Buy both averaged ~$10M in sales per store in the early ’90s. By the mid-’90s, Best Buy was at $40M+… while Circuit City flatlined.

The difference? Balance.

Circuit City ignored customers, gutted the investments in their employees, and chased short-term profits. By 2009, every store was gone.

In this video, I break down what happened — and why balancing the 3 circles (customers, employees, financial results) is the key to lasting success.